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Our Quality Policy

 

Our Quality Policy covers the full range of our activities including, our product and process certification program, our management system certification programs, and our training center.
 
Our Quality Policy emphasizes the following key issues:

 
  • Providing unbiased and impartial services.
  • Providing services and the highest level of accuracy and reliability.
  • Providing services courteously and politely.
  • Providing efficient service.
  • Providing service at a fair price.
  • Providing services by a professional team that is trained and qualified for the job.
  • Providing technical audits by auditors with appropriate professional backgrounds.
  • Maintaining strict confidentiality.
  • Maintaining strict adherence to professional and personal ethical rules.
     



















QCD activity base on the standards law & SII procedures.
We will maintain these accreditations and strive to expand our accreditations as needed.

We are a full member of IQNet, the international certification network. This network allows us to provide certification services and mutual recognition throughout the world, and to cooperate with members of the network in developing new services and products that add value to our customers. Our procedures conform to IQNet procedures.

We actively promote Quality in Israel through the following activities: initiating and organizing the National Quality week, contributing to, and participating in, the Israeli Society for Quality’s National Quality Conference, and coordinating the National Quality Awards.

We distinguish those manufacturers and service providers who are committed to Quality and excellence. Companies that have received at least three (3) certificates from us, whether for products, processes, or management systems, receive a Gold Mark certificate. Companies that have received at least five (5) certificates from us, receive a Platinum Mark certificate. And companies that have received at least seven (7) certificates from us, receive a Diamond Mark certificate.

We keep our customers informed on new and revised standards and certification programs. In addition, we routinely update our customers on Quality issues of public interest.

We encourage feedback from our customers to improve our services and discuss all suggestions aimed at promoting our work.

 
We are continuously improving the professional skills of our employees through planned training and study programs.

Liability and financial coverage:


  • We perform regular risk assessments of our certification operations, and we are insured to cover these risks.
  • We report on our financial stability and income sources to the Board of Director's Quality and Certification Committee on a regular basis.

Update 1/17 :
the Division is accredited by RvA for ISO 9001, ISO 14001 and ISO 13485 according to ISO/IEC 17021-1:2015
Accredited by ANAB for ISO 9001, AS9100, AS9120, ISO 22301, ISO 22000, ISO 50001, ISO 27001, and FSSC 22000 according to ISO/IEC 17021-1:2015
And accredited by ANSI for ISO 14064.