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Frequently Asked Questions

 

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  • What is the ISO 9000 series?
    The ISO 9000 series deals with quality management. The series presents requirements and approaches that the organization must implement, in order to meet:
     
    • The customer’s quality requirements
    • Applicable legislative requirements
    With the aim of:
     
    • Increasing the customer’s satisfaction
    • Achieving continuous improvement in performance which supports achievement of the above goals
       
  • What does the series include?

    The series represents international agreement on proper practices for quality management, and includes the following standards:

    • Israeli Standard ISO 9000 Presents the language used in standards for quality management and also the viewpoint and principles of a quality management system. Special emphasis is placed on the following topics: procedural approach and continuous improvement. We recommend studying this standard before implementing Israeli Standard ISO 9001. This standard is not intended for certification.
    • Israeli Standard ISO 9001. This standard sets requirements for a quality management system, where the organization:
    1. Must prove its ability to consistently provide a product that meets the requirements of the customer and applicable legislative requirements.
    2. Strives to increase its customers’ satisfaction via effective implementation of the system, including implementation of processes for continuous improvement of the system and through ensuring conformity with requirements of the customer and applicable legislative requirements.

    This is the only standard according to which an organization can be certified, but certification is not a mandatory requirement of the standard itself.
    Israeli Standard ISO 9004: This standard presents proven practices for quality management systems that support achieving the organization’s business targets and goals, not only effectively (ISO 9001) but also efficiently. This standard makes reference to all stakeholders (employees, investors, society, etc.), and not just customers. We recommend adopting this standard only after proper implementation of Israeli Standard ISO 9001. This standard is not intended for certification.
    Israeli Standard ISO 9001 covers the topics connected to performing the audits (internal and external) of a quality management system. The standard provides instructions for planning audits and carrying them out, and the training requirements of the auditors. This standard is not intended for certification.

  • Why is an organization recommended to adopt Israeli Standard ISO 9001?
    • Without satisfied customers, the organization’s chances of survival are low. In order to satisfy the customers, the organization must meet their requirements. The standard provides a proven framework for a methodological approach to managing the organization’s processes, so that the organization’s products (goods and/or services) regularly meet the customers’ expectations.
    • Meeting the requirements of SI ISO 9001 improves the organization’s reputation as regards potential customers.
     
  • For which organizations is Israeli Standard ISO 9001 appropriate?
    The SI ISO 9001 Standard is appropriate for any organization, regardless of its field of operation, size, or attribution (public or private).
    More information on SI ISO 9001
  • Does implementation of the standard prevent our organization from managing its processes according to our needs, organizational culture, and work environment?
    No. The standard sets requirements (“what”). The organization has all the flexibility it needs to determine and implement the methods (“how”) for implementing the requirements.
  • How do you assess whether the quality management system is effective?
    • The organization can assess itself (internal audits = first-party audit).
    • The organization can be assessed by its customer (second-party audit).
    • The organization can be assessed by a neutral external party (third-party audit). In this case, the organization can obtain certification to present as evidence of a proper quality management system to all its existing and potential customers.
     
  • How much will it cost me?
    The Standards Institution is subject to international guidelines, according to which the price quotation is based on the estimated hours required. The quotation depends on the size of the organization, number of sites, whether there is development at the organization, etc.
    The price quotation provided is not binding on the organization, so –  come and sign up…
  • How do you start?
    First obtain a copy of the registration form / download it from the website, fill it out and send it back. Then you receive a price quotation, approve it, and start the process.
  • How often do I need to carry out audits?
    According to international guidelines, an audit must be carried out at least once a year, and a re evaluation audit once every three years. If the organization is a supplier of the Ministry of Defense, it must conduct six successful audits (once every six months) in order to move to conducting audits once a year. Organizations that are not suppliers of the Ministry of Defense can choose to conduct audits once a year or once every six months. In addition, the organizations must conduct internal audits on each section in the standards, once a year.
  • Do I need a consultant?
    The Standards Institution does not require the organization to work with a consultant in order to establish a quality management system. The organization must decide whether it can allocate appropriate resources to focus on developing a quality management system, or, as is acceptable in other fields, to work with a consultant in order to develop a quality management system.
  • Is training available from the Standards Institution of Israel for developing a quality management system?
    Of course. The Institution has a training center that conducts tens of thousands of training days per year. Information is available by phone or on the Institution’s website. We recommend participating in a quality auditors course, at the end of which the trainee will have become very familiar with the requirements of the standard and be able to develop a quality management system at his/her organization and manage and/or carry out the internal audits.
  • What certifications does an organization receive, after meeting the requirements?
    An organization that has met the certification requirements (procedures have been approved and it has successfully passed the certification audit) will receive a Standards Institution certificate in Hebrew and English (with the extent of the certification appropriate to the reviewed operations), which certifies that the organization has met the requirements of the relevant standard (subject to passing the periodic follow-up audits and paying for them). At the first stage, the certificate is provided for one year, and afterwards for two additional years. In addition, the organization receives a certificate from IQNet, which is the largest network of certification bodies in the world, at no additional fee and with no additional requirements.
  • My organization conducts design and development processes, and the Ministry of Defense has requested that I meet Level A requirements. What does this mean?
    The Ministry of Defense has set additional quality requirements for its suppliers, in addition to Israeli Standard ISO 9001. Organizations that are required to meet Level A requirements must present a design (development) control process as well as a measurement of quality costs in accordance with the Ministry of Defense’s model. During the certification and supervision audits, this issue will be assessed at relevant Ministry of Defense suppliers and a report will be provided to the Ministry in accordance with its request.
  • What are the Diamond, Platinum and Gold Marks?
    • Diamond Mark - a certificate provided to organizations committed to quality and excellence, which have seven quality standard marks testifying to the conformity of their management systems, processes, and products with Israeli and international standards.
    • Platinum Mark - a certificate provided to organizations committed to quality and excellence, which have at least five quality standard marks testifying to the conformity of their management systems, processes, and products with Israeli and international standards.
    • Gold Mark - a certificate provided to organizations committed to quality and excellence, which have three or four quality standard marks testifying to the conformity of their management systems, processes, and products with Israeli and international standards.

     

  • What is Israeli Standard ISO 14001 and what is it intended for?
    Israeli Standard 14001 is a standard intended to certify and enable effective management of environmental risks, emphasizing implementation of policy and goals that take into account legal and other requirements that the organization must meet.
    Standard 14001 is important for all those for whom protecting the environment is not just a slogan, and who believe that the environment must be protected from the organization’s processes (manufacturing, services and development). The standard increases the confidence of stakeholders (including customers) that the organization cares about protecting the environment and places the issue at the top of its priorities.
     
  • What is Israeli Standard OHSAS:18001 and what is it intended for?
    This standard focuses on managing the safety of the organization’s employees. The organization must identify the risks to its employees during their work and act to mitigate the risk. During the development of a system that complies with OHSAS:18001, legal and other requirements must be taken into account.
    Consistent and ongoing prevention procedures must be defined in order to handle a changing work environment. Certification according to this standard, in most cases, reduces the costs involved in handling accidents and other damage.
    Certification according to this standard is appropriate for any organization, but particularly for organizations in which the work environment presents hazards to the employees.
    Organizations that have already been certified according to Israeli Standard ISO 14001 and Israeli Standard ISO 9001 partially meet the requirements and therefore, naturally, can also obtain certification for Israeli Standard OHSAS:18001 relatively easily.
     
  • What is Israeli Standard ISO 27001 and what is it intended for?
    The development of the World of Information and Communications Technology (ICT) provides many organizations in Israel and worldwide with the challenge of protecting data, as a primary asset of the organization.
    Standard ISO 27001 for Information security management systems defines simple systematic and functional principles, for creating management and maintenance of an information security system that is suitable for the organization. Certification for an Information security management system by the Standards Institution of Israel (per requirements of SI ISO 27001), demonstrates that the organization takes the necessary steps to realize its commitment to protect its information and to manage it effectively. Certification is suitable for all organizations.